Link to the article: BBC News
As thousands of passengers are still camped out at Heathrow, much anger is turning towards the company responsible for running the airport, BAA.
The airport operator has faced criticism ranging from being too slow to get Heathrow back up and running - the snow stopped on Saturday but one of its two runways only reopened on Tuesday evening - to a lack of information to customers, to not enough investment in dealing with snow and ice.
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