Link to the article: The Independent
By Simon Calder, Senior Travel Editor
As 50,000 more travellers saw their Christmas plans wrecked by yesterday's flight cancellations at Heathrow, a war of words broke out between the airport owner, BAA, and its biggest customer. British Airways cancelled 150 flights on the basis of what it says turned out to be misleading guidance from the airport operator about when the second runway would reopen.
And as BAA's chief executive, Colin Matthews, bowed to pressure to forgo his bonus, the airport operator warned that it could deny access to airlines who fail to demonstrate their capacity to cope with a future crisis. But it is understood that BAA's board rubber-stamped a £10m snow investment programme on Tuesday after Mr Matthews acknowledged Heathrow's lack of equipment had been exposed.
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